Honesty is the only way, and thank you for the feedback. Good or bad, honest feedback is always welcome at Brasserie Bread. As you pointed out in your post, Brasserie Bread is heavily engaged in social media and one of the main benefits is instant customer feedback. In the “old world” before social media it was much harder for cafés/restaurants to get customer feedback. Quite often businesses only discovered their service levels had slipped after their customers had “voted with their feet” and gone elsewhere!

I am a huge advocate of the transparency social media brings to Brasserie Bread and the opportunities it gives us to improve our customer service. I am sorry you had an “uncomfortable experience” and we have already acted on your feedback. I have no doubt the #1 issue for Cafes all over Australia is staffing, that is hiring, training, motivating and retaining good customer focussed staff, and Brasserie Bread is no exception. We will continue to do our best to create a great customer experience, and look forward to seeing you (and hopefully Senhor R) in the Café again.

Cheers,
David – CEO, Brasserie Bread